Simplify your software search in just 15 minutes. With Samanage IT asset management, you can better control your organization’s technology landscape. Please sign in below to gain access to all our great resources, product announcements, and our support portal! Service Desk allows you to import, merge, and integrate data and resources from a number of channels including: Samanage is most compared with ServiceNow, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide … The best thing about Zendesk is that it is very stable and we have never encountered any crashes." Check the progress bar to see the status of the provisioning cycle and how close it is to completion; If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. SolarWinds Service Desk is a cloud-based service and does not require any servers or software to maintain. “That means from the time we receive it to the time it’s returned, I won’t ever have to touch the status of a computer within Samanage. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Download SolarWinds Service Desk and enjoy it on your iPhone, iPad, and iPod touch. Jul 30, 2020. ‎The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Starting Price: $19.00/month/user ... we can view the status of multiple tickets at the same time. The SolarWinds Academy offers education resources to learn more about your product. December 10, 2020 anita_adroit. Reviewer Role Applications Company Size Gov't/PS/ED <5,000 Employees. As your partner, our Customer Success team is here to be your advocate, product experts, and strategic advisors. In this webinar, we’ll show you the benefits of IT asset management, including: Consolidating all of your assets in one location, which enables you to visualize the entire asset lifecycle The move from LiveChat to SolarWinds Service Desk (Samanage) is easy with an automated migration service. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. SolarWinds Service Desk. by SolarWinds Remove. Key features of the SolarWinds IT Service Desk: - Users can submit incidents via email or the self-service portal, and view the status of their requests. Yonyx to SolarWinds Service Desk (Samanage) migration service. Simply submit a request by email. Global Incident and Deviation Management Solution Market Top Manufacturers: Opsgenie (Atlassian), PagerDuty, Inc., Samanage, SolarWinds etc. The move from SolarWinds Service Desk (Samanage) to Jira Service Desk is easy with an automated migration service. Connect with an advisor now. If you are evaluating Samanage for an easy-to-use workflow management tool, then this is a great product with a wonderful service team ready to answer any question or request you might have! Everything will happen through the integration. IT asset management (ITAM) is the process of cataloging, tracking, and maintaining an organization’s technology assets. The SolarWinds Academy offers education resources to learn more about your product. Zendesk by Zendesk Visit Website . Connector limitations. Reviewer Role Analyst Company Size 10B - … In an effort to track their work, streamlining service delivery, they started moving tickets from IT, health, finance, governance and compliance, and property calls into the system. “That means from the time we receive it to the time it’s returned, I won’t ever have to touch the status of a computer within Samanage. Research & Articles About Us. DOWNLOAD FREE TRIAL Fully Functional for 14 days EMAIL LINK TO FREE TRIAL Fully Functional for 14 days … While we try to inform all teams about our decision making process, sometimes the decisions our executive team makes are made quickly. Integrating Help Desk Manager with Solarwinds N-central. Talk to our advisors to see if SolarWinds Service Desk is a good fit for you! SolarWinds Customer Success Center provides you with what you need to install, troubleshoot, and optimize your SolarWinds products: product guides, support articles, documentation, trainings, onboarding and upgrading information. Free Demo available. Podium to SolarWinds Service Desk (Samanage) migration service. SolarWinds Service Desk. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Online support and intuitive setup. Likelihood to Recommend. Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues. More guidance of how to maximize the AI for smart suggestions. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Edit. Maybe I am just not used to this way of doing it, but I feel like it could be simplified. The SolarWinds Service Desk CMDB allows you to view and analyze data such as users, hardware, software, networks, contracts, business sites, SaaS licensing, and other assets. The answer can be found here; Orion Platform 2019.2 - Enhanced Node Status I strongly encourage you to read through this content to better understand how Orion now calculates the Node Status. There are a couple of tabs ("investigate", "pending", "workflow") where you can change the status in different ways. A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. Not a member yet? Welcome to the SolarWinds Service Desk Community! Samanage is in an agile industry that at times requires pivots in our strategic direction. Of course! The move from FocalScope to SolarWinds Service Desk (Samanage) is easy with an automated migration service. For a service ticketing system, it is very effective, though they remain a bit inflexible on addressing product deficiencies. A new versatile research report on Global Incident and Deviation Management Solution market is aimed at promising a unique approach … ‎The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Can I integrate data and other apps into SolarWinds Service Desk? Explore SolarWinds Support Offerings We designed our Customer Support plans to give you the power and flexibility to focus on what you need for success. IT asset management combines the ability to track and analyze the financial and contractual pieces against actual inventory to drive service success with a better understanding of how IT assets support the business and users. Plus, we know we can never be charged for a computer that we returned.” As time goes on, Krishnan said she will continue to integrate Samanage into the tools DPR uses. The SolarWinds Academy offers education resources to learn more about your product. SolarWinds ® Service Desk comes ... Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs. A complete Yonyx to SolarWinds Service Desk (Samanage… Plus, we know we can never be charged for a computer that we returned.” As time goes on, Krishnan said she will continue to integrate Samanage into the tools DPR uses. Use SolarWinds to organize and deliver better IT service to your users. Online support and intuitive setup. Trouble-free , no special know how or programming required. You can add all of your specific company details, device names, locations and see warranty status, device status, device health status as well as the devices check in. Since Samanage became SolarWinds Service Desk we have seen definite improvements in the reliability of the software, making it much more effective for our needs. Get Advice. Dec 6, 2019. Read Full Review. Prior to Samanage, that meant a lot of support emails and a lot of difficulties tracking the work between departments. Help Desk Manager is a scalable, powerful, IT ticketing solution that integrates seamlessly with Solarwinds N-central.It offers web-based ticketing, change management, automatic asset discovery, IT asset management, a knowledge base and more. Everything will happen through the integration. Call us today for a fast, free consultation. - IT teams can view and collaborate on incidents and share workload with other team member. Please include your full name and organization. The price is very fair for everything that you are able to do with it. — Mgr. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. Free Demo available. Online support and intuitive setup. Changing the status is not a simple drop down from unassigned to open to in progress to pending, etc. SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department. Download SolarWinds Service Desk and enjoy it on your iPhone, iPad and iPod touch. Recommendations to others considering SolarWinds Service Desk. PROFESSIONAL SUPPORT SolarWinds Support is here to help customers under active maintenance seven days a week, 365 … Visit Website . Introduction: Global Incident and Deviation Management Solution Market, 2020-26 . Works extremely well "out of the box". User portal is a bit dated, needs to be brought forward from 2005. A complete Podium to SolarWinds Service Desk (Samanage… Free Demo available. Application … Awards: Most Popular. There aren’t any. Review Source Tremendous product with lots of flexibility. Easy to use app for the IT team to keep up to date with incident status. Learn more about quarantine states here. Effortless , no special knowledge or programming required. Reviews of SolarWinds Service Desk. ITSM framework is logical and well thought out. This is one of the reasons we have implemented regular Town Hall meetings, so we can keep people up to speed as quickly as possible The office bar serves as an … End-users appreciate how easy it is to use as well. Read Full Review. SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. This change introduced in the Orion platform 2019.2 significantly improves Node Status calculation and is enabled by default for new installations, existing users who upgrade will need to enable this feature. Samanage is nice because it is very easy to use and there are so many features that you can customize. Samanage is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. Multiple tickets at the same time our customer Success team is here to be advocate... 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