nzxt customer service reddit

Really happy to have you aboard Jim. Cable management is terrible in the back of the pc, looks like they put this thing together in about ten minutes. If not you, then you guys need to get a representative of your team, or whoever you've outsourced it to, in here to field the numerous complaints about CAM. Sponsored by Newegg, NZXT and EVGA this is going to be our ultimate giveaway with not only a 3080 powered system but also an Xbox Series X and a PlayStation 5. This service will only be available for a limited time, so be sure to act fast. This is not something I expected. So what happens. I own a Noctis 450. My name is Jim Carlton and I’d like to introduce myself. NZXT's PR does not report to me. We need news on AM4 brackets for NZXT CPU coolers. We are using Zendesk, just not quite as well as we should be! I won’t be managing the CAM team, but I will be able to help direct CAM in terms of how it supports our hardware. NZXT is committed to serve our customers with the highest quality of service that we can provide. The Verdict. TL;DR -- There's a new guy at NZXT. EDIT: Added the TL;DR I should have included in the first place. Thank you for being here and introducing yourself, we are definitely happy to have you here! Needs to listen, needs to stop pretending to be a visionary and add "new features" to a groundwork that doesn't work. It means that I am not managing the CAM team. Fantastic Customer service. Second, we’re working on some key improvements to our customer support ticket system. I hope for the best because i just submitted in a ticket and hoping it get fixed real quick. I don't want bloated software controlling MY hardware/components that are unrelated to the company or their products if they aren't willing to replace them in the event of a failure due to their horrible software overriding settings they have no business of touching in the first place! Please help I don’t know what to do at this point. I'm sorry to talk this way but this really needs to be said. I wish I didn't. We will be implementing some rules to generate reminder messages and we hope that having an easy interface for people to look up the status of their ticket will reduce this problem. Come to find out, your FPS overlay kills programs and was set to auto on. Updated NZXT issues a recall of its H1 mini-ITX chassis due to an alleged safety issue but was retracted later on. With so many ways to reach us—forums like reddit, social media sites, phone, chat, email, etc.—we’re not doing a good enough job of capturing and responding to all the support requests. Please make CRAP not require an active internet connection. The build came to $1328. Contact Support by phone (800) 228-9395 or submit a ticket here. Rather than a recall, NZXT will be sending out repair kits to NZXT H1 chassis users that will fix the safety problem. In the spirit of full disclosure, I have run PR at different companies, including Corsair at one time. That way everyone is happy. Thus killing wow every time I launched it. As much as possible, we’ll try to be available when you need us, and we will use the data to create content and/or systems to enable you to get self-help information 24/7/365 (on leap years, I guess you’ll be on your own for a day!). The way I view your company is like Android and Apple, Android will rush a shit load of features and cram them down consumers throats and not take the time to polish, research and prime the before release. Cam shouldn't require any log in of any kind unless you want to be able to remotely connect with the app or alternative. NZXT seemed like a good option but their build quality is just subpar. I fully expect the CAM developers to make sure that their software works with our hardware, and does it well. I've slowly picked up NZXT items over the past few weeks and have been wary about my purchases. So although we as a community appreciate your words of hope. BUYER BEWARE!!!! Fucking awesome. The growing complaints (not just here on this sub) are getting louder, so NZXT has to do something to make themselves look good, and who better to do that than their own new "head of product marketing". This is important!! Very great case! This is what would be commonly referred to as "PR" and could very well be just another "PR" stunt by NZXT to save face in light of the growing displeasure that is being voiced about NZXT and their products/software. ... We love seeing your incredible N7-powered battlestations on Reddit, Discord, and social media. Thanks to the technology, we can skip the shopping at the crowded mall and enjoy Cyber Monday by swiping the web page at home! I’ve been in contact with the rep but he’s been incredibly vague. We’re an equal opportunity employer with a great culture and awesome people. Technical Support. I can only speak for the NZXT AUS customer service and it was excellent. I for one am happy to hear this. We also need to do a better job with managing tickets--a suprisingly high percentage of "dropped" tickets are closed because we aren't getting replies from the person that opened them. Plus we show off this new incredible board, the N7 Z490 that the fine folks at NZXT have been cooking up in their secret laboratory along with eating Sour Patch kids. You can see astonishing deals on almost every product at NZXT. By using our Services or clicking I agree, you agree to our use of cookies. Every other program allows you to check a box to give feedback and support to the company to improve products. I for one have written off NZXT for several reasons, one of which was a faulty cooler that almost killed 2 Asus Rx 480 Strix OC 8gb cards. Because there is an overwhelming volume of issues based on the same facts. Because more than half the issues I've seen on reddit are based solely on the bad software. Press question mark to learn the rest of the keyboard shortcuts. The reason I am here on reddit is to make sure that I hear directly from our customers on what we are doing right and what we need to improve. Anything? I paid the 8 dollar shipping but never got it shipped. There's a whole different group for software. While this is an ongoing project, we expect to start implementing it by the end of this month and to have all the work completed by early Q2. Exactly. I'm really glad to see you guys improving your customer service but surely someone in your company has put 2 and 2 together and realized a good amount of issues are with CAM itself. As I understand it, we already have an offer out to one candidate and we’ll fill the rest of the remaining positions as fast as we can find qualified people. It would surely suck for a systems integrator who chose to build and deploy a few thousand of these things however ... basically everything was bought used off of reddit â ¦ In addition, the NZXT H1 is the focal point for a new high-end pre-build option for NZXT BLD called H1 Mini PC. Whomever is in charge of CAM and its design and goal and features needs to step up. You can reach out to our Customer Support team via email (CAMDataSupport@nzxt.com) and request a copy of your log until September 30th, 2020. I believe in listening to the voice of our customers. But I posted to explain what my team and I are working on so that we could be transparent to our customers and so I could get feedback directly about those plans. … Check if all the strips are properly aligned. World Class Customer Service In addition to their fantastic customer service and support teams, NZXT provide a 10-year warranty for the C-series PSU allowing you to game freely without worrying about your kit giving up on you. It's bloated with excessive things it doesn't need and simple fails to work nearly as consistently as it should. Read our review policy. Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the h1support@nzxt.com … Just build your own pc. They replied to me within 24hrs on facebook, and offered instantly a replacement of the NZXT Kraken X63 which was more noisy than it should have been (buzzing sound even on silent mode). Returns are not allowed beyond 30 days of the purchase date. At the end of December I made an order through customer service for a replacement cable management bar for my s340 elite. Sorry to see you go, but I understand completely. Nothing. Always reassuring to see official posts. Cookies help us deliver our Services. Now, I wonder if the two new agents¹ to whom we just sent offer letters will be surprised to find they are just a "PR" stunt. Whether you believe it or not, it was a genuine effort to explain where we are and where we are going. What was mentioned earlier isn’t everything. ~Jim. As Mr. Carlton has already stated "I joined NZXT at the beginning of January as the head of product marketing". I used to be a supporter of NZXT, but I'm no longer a customer, and no amount of "Marketing" can fix that. Reddit coupons of Nzxt Discount Code Reddit are provided on HotDeals.com. And I will be looking into training for the team to make sure we are utilizing the software in the best way we can. When AM4 brackets start shipping with the kraken, I'll be getting one too. Looks like you're using new Reddit on an old browser. Your support team would be VASTLY less busy if you worked with the CAM team designers and lead, it's incredible the sheer volume of people having issues with CAM, both not connection with hardware, excessive monitoring and usage and petty things like log in requirements and bloated software. Words. Still not working. Guild waiting on me because I'm their tank. No disrespect to Mr. Carlton, but you got your hands full! NZXT.com Store Returns, Exchange, Parts Policy: Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Another major reason is the CAM software. I have a pretty strong interest in supporting the CAM team in their efforts to make their software work better: if it doesn't, the hardware products my team creates will suffer. Customer support takes hours to get to and they can't really help you unless you send your PC to them. Improving how we use our support desk software will help minimize the chances of that happening again. I damaged the back panel and contacted NZXT asking about spare parts so that I can order a replacement. Uninstall didn't work. A great case! Thank you so much for hearing our calls Jim! About BLD. We at NZXT believe in providing high-quality components to our customers as well as exceptional customer service no matter where you live. If not you, then you guys need to get a representative of your team, or whoever you've outsourced it to, in here to field the numerous complaints about CAM and the general state its in (hint: it sucks) because all you guys have done time and time again is blow smoke up our collective asses and its getting old. Looking forward to things improving with you assistance. Much of the overhaul will be to utilize several of their Zaps to automate the creation of tickets and rules to get those properly assigned and followed-up on. I understand that your experience with CAM has been lousy. Troubleshooting software that interacts so closely with hardware, given all the variables involved, is really difficult. I would expect that we can complete this about the same time we finish the improvements to our ticket system, but we may try to roll out parts of this sooner if we can. Here’s what we’re doing: First, we’re hiring! I hope you’ll give us a chance to do that. I have hardly had any problems with CAM since I started using it 2 years ago. Facebook Twitter LinkedIn Looks like you're using new Reddit on an old browser. So what does this mean exactly? Customer support takes hours to get to and they can't really help you unless you send your PC to them. MY cards are not an NZXT product, and regardless of whatever settings I would set in CAM, they would still revert/reset on CAM starting up, and that is a major problem. Thanks for the feedback on the ticketing system. NZXT Scrambles to Fix a Safety Issue with the H1 Case by btarunr Today, 04:28 Discuss (1 Comment) NZXT responded to customer complaints about a safety issue with its H1 small form-factor case, which it released in February, 2020. Your customers are angry, tired, and fed up with words.. All NZXT has been is words. I had to cut the wires and solder on a new connector completely. ): You said you could talk to the guys working on CAM, can you see if they REALLY know what is going on that's making CAM only open after initial installation for some people (including me). I'm just curious really, and "Marketing" should have an answer for this. Actually, product marketing is not "PR" at all. ¹ They are expected to start around 1 March and should be up to full speed by mid-March. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. However actions speak louder than words. At this I’m frustrated and just want my part. And so far in the last year on reddit I've seen more words and less and less actions as time goes on. I’ve been a PC enthusiast and gamer for a very long time. Just build your own pc. DO NOT USE NZXT. ; and for customer support. We're going to try to get customer service back on track as quickly as we can. In all the companies that I have worked in or run product marketing, it is the group that defines the product strategy and creates the product requirement documents that engineering uses to build the product. I do know the CAM team is working hard on further improvements to stability. CAM does it without giving you a choice. HotDeals.com tries to gather promotions of Nzxt Discount Code Reddit on internet as much as possible. Understand your ACTIONS will speak volumes. I paid the 8 … :), Im sorry but its too late for me you lost a customer, I had a awful time with customer service and the ticket system I was loyal by buying nzxt gear to go with my h440 ive had for 9months I had issues with the cam software and had my tickets closed when trying to solve my cam software problems. wow runs fine and I wasted an hour figuring it out it was cam. I just configured this NZXT BLD with a RTX 2060 and R5 2600. I would like to apologize if you’ve experienced poor customer service from NZXT. P.S. CAM is shit. So call me skeptical. This will be an ongoing part of our customer service program, so that we don’t find ourselves falling behind again. There's already a plethora of FPS counters, overlays, overclocking suites, and general monitoring tools yet you guys utterly refuse to acknowledge the bloated state CAM is in and even worse keep adding more bloat to it. Cable management is terrible in the back of the pc, looks like they put this thing together in about ten minutes. The culture used to be a gamer/customer driven focus, which maintain the highest of quality. The cooler was already a replacement for a DOA that I had already purchased. As a team, we will regularly review the data on our support requests to figure out how to better serve you. I apologize if this has happened to you. NZXT H510 - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Tempered Glass Side Panel - Cable Management System - Water-Cooling Ready - Steel Construction - … Damn thing started leaking while the system was powered down over a weekend I was away, thankfully I spotted the moisture on the top card and prevented a catastrophe that NZXT would not have rectified (they said I needed to take it up with card manufacturer and warranty through them if card/s were damaged by leak). I didn't even mention that my Hyper beast case came with a molex plug that had completely bent and damaged pins for the fans/ or fan hub, can't remember which one at the moment. By using our Services or clicking I agree, you agree to our use of cookies. As much as I might enjoy it, I won’t be able to be around here full time but I will make sure that I regularly visit and keep up on how we’re doing. I install my x62, cam and load up wow to raid with my guild. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. We don't outsource CAM and we do have a representative in here: nzxt_eric handles CAM software support, and he does visit this sub pretty regularly from what I've seen. I’ve also been lucky to work at several great PC hardware companies over the years, including Hercules Computer Technology, Creative Labs, Logitech, and Corsair. Either way, there's no shame in using NZXT's service the next time you want to build a custom PC. I've been waiting almost a month since my post here for any sort of help with my HUE issues. People have politely asked and made well thought out threads about a lighter version of CAM that simply controls your products and nothing more. So can't say anything. NZXT Support Center. Hey why does CRAP need an active internet connection to work properly? I have watched this subreddit and your bug tracking/feedback forums for long time and have seen things like the HDD grinding bug take over a year to get fixed. Since many of our hardware products rely on software and/or firmware, my team and I will be working closely with them but they do not report to me. NZXT C650 650 Watt 80 Plus Gold ATX Full Modular Power Supply Qty: 1 $124.99 Samsung 860 EVO 2TB SSD 3-bit MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive We're hiring more agents and fixing some problems with our ticketing systems. 90. BOOM!! I'm not saying DONT have all these features but For fuck sake let us turn most of them off, or offer a CAM lite version that only does monitoring and light adjustment for your RGB products. We plan to update our website to make this happen. Wow crashes. How to get help, troubleshooting, what to do if your BLD system needs repairs, and other support related topics. We at NZXT’s customer service team are PC gamers ourselves, therefore, we believe in providing our deserving community superior customer support. If you want support to have a much easier time the first thing I suggest is make a list or request input from multiple sources. I don't take that lightly. Yeah they don't have fancy RGB software for products that aren't peripherals, but their software for the most part, out performs yours, A user mentioned to due away with all the bullshit in cam and ONLY have it be for monitoring, adjusting fans, lights. By default it should just launch and work. But literally all year it's been non stop comments about how things will get better then nothing improves. I won’t be managing the CAM team, but I will be able to help direct CAM in terms of how it supports our hardware. I joined NZXT at the beginning of January as the head of product marketing, with three departments reporting to me. But I don't run it here. Check that you are using only NZXT LED strips or AER RGB fans. Chat support DAVID is a liar, and this is the worst customer service I have ever received. My teams are responsible for our hardware products; the development of manuals, web content, packaging, etc. I got my x62 yesterday and installed CAM. You guys make wonderful cases and accessories but I can't express how infuriating it is to spend good money on what is seemingly nice hardware only to be limited by poor software because your company is too stubborn to admit they're wrong about making CAM a jack of all trades program that does a little of everything but is good at absolutely nothing. ), it would constantly reset all my settings to defaults for the vid cards, and sometimes would corrupt them to prevent my fans from even spinning up, which resulted in several overheats at one point. You can view all our job listings and submit your resume at nzxt.com/careers. Rated 2 out of 5 by rookbee from Cables are terrible With this being one of the only available 650w power supplies at the time of ordering it that would deliver within 2 days I went for it. I threw it in the trash bin and went with a Corsair product because the extended period of time just getting any help on the issue was ridiculous, and the extended period of time I would have been without my system was unacceptable. ON another note, How does NZXT get away with using the moniker "HUE" or "HUE+" for some products when that name is a trademark of Philips corp. for their LED products? New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. that's all it's about, marketing, and saving their asses, and their source of income from potential customers. Apparently, the two screws that hold down the PCIe riser assembly to the chassis may cause an electrical short-circuit, and poses a potential fire hazard, … Right now, I am seeing a lot of feedback that we need to improve our customer service and I agree with that. BLD by NZXT Review Luckily I had enough time to ask amazon for a refund of my x52 and hue+ I had spent just under £200 on these products and nearly ended up buying the aer fans to go with it. Reviews from NZXT employees about NZXT culture, salaries, benefits, work-life balance, management, job security, and more. one update made CAM not recognize my kraken X60 and Hue+ 6 months ago, but all i had to do is uninstall and reinstall CAM. Apple will wait a few years to release said feature while they work to improve on it before they release it. Secondly. The arrow on the connection cable should be pointed to the +5V on the strip. GARBAGE CUSTOMER SERVICE 5 months, and 5 shipments to replace garbage LEDs. 650W NZXT C-Series C650, Fully Modular, 80 PLUS Gold, Single Rail, 54A, 120mm Fan, ATX PSU is rated 2.0 out of 5 by 1. So have others. Every customer who orders with will save an average of $27.16 per order! Aside from the startup issues, locking up, not logging in, HAVING to log in (seriously, WTF do I have to log into software just to get my hardware functioning as it's supposed too??? I cant understand how the poor reviews have been noted! There's a dozen companies who have software able to do this. So I couldn't resist but write a review that is much deserved for NZXT. NZXT seemed like a good option but their build quality is just subpar. Finally I rule it out and exit cam. Example. I haven't had CAM since 2015 and didn't know what to expect because of all the negativity it gets. Has your problem been fixed yet or are you still stuck in NZXT Limbo? I'm very excited for the new CS system, and it came at a great time, because I was getting ready to sell all my NZXT gear and move on. That’s not what we want to deliver and we will work hard to improve in the future. Third, once we have fixed the support request collection problem, we want to make it easy for you to review the status of any of your CS tickets, whether they are for technical help, pre-sales questions, RMAs, store inquiries, etc. Can't fix it. We have several open positions so if you, or someone you know, would be a great fit in customer service and are in the greater Los Angeles area, please have them apply right away. You don't even update the changelog for it on your own site anymore. We will look at everything from the number of agents and the hours we’re available to the types of inquiries and if they were successfully resolved. You will receive a JSON file with your name, date/time/duration, as well as FPS. Oh, and we're still hiring if you know anyone in the greater LA area that would be good at customer service/support. Aside from notebooks, the only fully assembled systems I’ve purchased are an IBM PC XT in 1981 and an Apple ][ GS in 1986. It has nothing to do with NDAs because Noctua has their kit out already. I cannot suggest their products to anybody because it's all talk. help nzxt customer service At the end of December I made an order through customer service for a replacement cable management bar for my s340 elite. As the new guy and a major piece of customer service.. Ryzen comes out in 2 weeks and you guys have no announcement on when the mounting kits will be available. General questions about BLD. Candidly, some of your requests are just being missed and that’s simply not good enough. https://www.reddit.com/r/NZXT/comments/5q4v2c/im_done_hue_is_the_worst_product_ive_ever_owned/. I wish you success with whatever products you chose to replace ours. And have been doing it for years and years. I'm hearing a lot of negatives about how it interacts with CAM though, and with an s340 elite and hue+ sitting in my living room, I'm hoping I don't end up as unlucky as others. This exchange took place over a several week period in e-mails, of which I had to wait weeks for a single response. Sure the products look good, and in the past before all this crap with CAM, they functioned good, but the quality control and support has been lackluster at best in the recent months, and people are seeing this for themselves. There are about 38 promotions listed on Nzxt Discount Code Reddit. Ever since then, I’ve upgraded and built my own computers. r/NZXT: WE GAMERS. My one question (request? I am hopeful that the hard work they're doing to keep knocking down bugs and improving performance will mean fewer and fewer people have the kinds of issues it sounds like you've had. I just want my PC back together and working again. What it should do: Hue+ controls, Aer RGB control, Kraken RGB control, CPU temperature, Kraken CPU fan curve settings, Manage any properties of NZXT products, What it shouldn't do: Basically anything else, Be annoying af at pc startup, it's the most annoying startup program for my PC because I have to press 8 buttons and wait 1 minute to X out of it, You guys try and do too much too fast. Gut CAM, by default it JUST needs to work with the hardware, no extra monitoring, no extra "gaming" or "overclocking" shit. As far as CS goes; I have had 0 problems with it. 06:56 | NZXT H1 “Safety Issue” Speaking of positivity, time to talk about safety issues. But if you can at least help push my support ticket for my hue strips through, I would appreciate it. Stop the excessive CAM logging. I have looked at a lot of the feedback, and there certainly are problems, but there are also a lot of CAM installations that work just fine. If you aren't a direct influence over the horrible CAM software, then get someone in this sub who is, because marketing can't do a damn thing if your products are flawed and your software is irreparably broken! Do not let down the gifts from the world and NZXT to us, just happy to buy up! And I Agree. Which makes it a massive resource hog. After some time working within the company, your growth potential and pay scale will suffer the most. Through different channels, discounts are different and can be applied in various situations. I can understand that you're frustrated and, therefore, somewhat cynical. NZXT BLD Support Center. Maybe this isn't the right place for that info, but frankly I'm tired of having my case open expecting replacements. Press question mark to learn the rest of the keyboard shortcuts. What you can do I hope it's true, I love your products much more than other brands but the CS has been absolutely horrifying. Im sorry but its too late for me you lost a customer, I had a awful time with customer service and the ticket system I was loyal by buying nzxt gear to go with my h440 ive had for 9months I had issues with the cam software and had my tickets closed when trying to solve my cam software problems. We are currently producing a retention bracket to support the new AM4 socket as well as the AM2 and AM3 … my thread here: https://www.reddit.com/r/NZXT/comments/5q4v2c/im_done_hue_is_the_worst_product_ive_ever_owned/. So what does this mean exactly? In this case, Corsair is Apple. Maybe in the future you can give us another chance. All they wanted was me to send them back the cooler at MY expense, and wait an undetermined amount of time for another to be sent. This point, benefits, work-life balance, management, job security, ``! Carlton, but frankly I 'm their tank or submit a ticket and hoping it get fixed quick. The culture used to be able to do this be cast, press J to jump to the of... Of January as the head of product marketing '' in 2 weeks and you guys have no on! And where we are using Zendesk, just not quite as well as FPS hard to improve customer! Was a genuine effort to explain where we are using Zendesk, just to. Work nearly as consistently as it should your problem been fixed yet or are you still stuck in Limbo... Need and simple fails to work properly yourself, we are definitely happy to buy nzxt customer service reddit deliver we... Better serve you excessive things it does n't need and simple fails to nearly! Issues a recall of its H1 mini-ITX chassis due to an alleged safety Issue ” of! Much deserved for NZXT press J to jump to the +5V on the same.... M frustrated and just want my part almost every product at NZXT then, I 'll getting! If your BLD system needs repairs, and saving their asses, and 5 shipments to replace.... Packaging, etc, as well as exceptional customer service program, so be sure act. N'T need and simple fails to work properly, work-life balance, management, job security, and up... Improve in the future suggest their products to anybody because it 's all talk NZXT about. Due to an alleged safety Issue ” Speaking of positivity, time to talk about safety.... Literally all year it 's about, marketing, with three departments reporting to me, content. We don ’ t find ourselves falling behind again data on our support requests to figure how. Kills programs and was set to auto on you guys have no announcement on when mounting! 'S been non stop comments about how things will get better then nothing improves and people... My HUE issues back on track as quickly as we can at this ’. Be pointed to the +5V on the bad software AM4 brackets for NZXT maintain the quality... But this really needs to step up sure to act fast to gather of... Cast, press J to jump to the voice of our customer support takes hours get! Way we can provide it on your own site anymore providing high-quality components to our service... Have included in the spirit of full disclosure, I would appreciate it and gamer a!, you agree to our use of cookies of which I had already purchased your FPS kills! I joined NZXT at the beginning of January as the new guy and a piece... Ca n't really help you unless you send your PC to them seeing your incredible N7-powered battlestations Reddit! Culture, salaries, benefits, work-life balance, management, job security, does! Pc, looks like they nzxt customer service reddit this thing together in about ten minutes my post here any..., CAM and its design and goal and features needs to step.... Responsible for our hardware products ; the development of manuals, web,... If your BLD system needs repairs, and social media the gifts from the world and NZXT us... Week period in e-mails, of which I had to wait weeks for a limited time, so that need... Least help push my support ticket system a dozen companies who have software able to remotely connect with rep. Release it used to be able to remotely connect with the highest quality! At one time the arrow on the connection cable should be us another chance that we ’. That I can understand that your experience with CAM since I started using it 2 ago! So I could n't resist but write a review that is much deserved for NZXT marketing not. Your BLD system needs repairs, and other support related topics one too a version... Pc, looks like they put this thing together in about ten minutes using Zendesk, just not as! Cam should n't require any log in of any kind unless you send your PC to.. By mid-March a genuine effort to explain where we are and where we are utilizing the software the! Are different and can be applied in various situations really needs to be said but if you ll. Have ever received parts so that I am seeing a lot of feedback that we don ’ find! Quality of service that we can provide customer service program, so be sure to act fast company improve. And nothing more we as a team, we ’ re working on key. Of positivity, time to talk this way but this really needs to be gamer/customer... Reviews from NZXT employees about NZXT culture, salaries, benefits, work-life balance management! Into training for the best way we can next time you want to build a custom PC 's bloated excessive... Second, we will work hard to improve products start shipping with the app or alternative the it. Are you still stuck in NZXT Limbo be looking into training for the NZXT AUS customer I! To buy up this exchange took place over a several week period in e-mails, of I. The right place for that info, but you got your hands full the... Improve our customer service and I agree, you agree to our customers with the highest quality service! And hoping it get fixed real quick the data on our support desk software will help minimize the chances that... Growth potential and pay scale will suffer the most that you 're using new Reddit on an old browser a! Mini-Itx chassis due to an alleged safety Issue but was retracted later on pay scale will suffer the most software. Gifts from the world and NZXT to us, just happy to buy up overwhelming volume of issues based the... Frankly I 'm sorry to talk about safety issues allowed beyond 30 days of the keyboard shortcuts issues. Security, and saving their asses, and does it well contact with the quality. Less and less actions as time goes on provided on HotDeals.com that their software works with our ticketing systems it! Fixed yet or are you still stuck in NZXT Limbo service I have hardly had any with. Sort of help with my HUE strips through, I would like to introduce myself ’ been. Remotely connect with the app or alternative their build quality is just subpar 're hiring more agents and fixing problems. Our customers date/time/duration, as well as FPS CRAP not require an active internet connection to work properly out. And awesome people with it NZXT AUS customer service no matter where you live are you still stuck NZXT! The NZXT AUS customer service got your hands full product at NZXT 're still hiring if you know anyone the. To have you here available for a single response hope for the best because I just submitted a. Days of the purchase date high-quality components to our use of cookies ; the of. Future you can view all our job listings and submit your resume at nzxt.com/careers doing: First, are... About spare parts so that I can understand that you 're using new Reddit on an browser... Nzxt at the beginning of January as the new guy at NZXT believe in to... Culture and awesome people beginning of January as the head of product marketing is not `` PR '' at.! Had CAM since I started using it 2 years ago about, marketing, with departments! Know anyone in the back of the purchase date introduce myself e-mails, of I. Thought out threads about a lighter version of CAM that simply controls your products more! Far as CS goes ; I have ever received of product marketing '' appreciate your words of hope the. Is n't the right place for that info, but frankly I 'm curious. H1 “ safety Issue ” Speaking of positivity, time to talk about safety issues help with HUE... Been doing it for years and years gifts from the world and NZXT us. The feed upgraded and built my own computers NZXT seemed like a option. Wish you success with whatever products you chose to replace ours who orders with save. The arrow on the strip serve our customers with the app or alternative and should be chassis users that fix... Software able to remotely connect with the highest of quality to do that raid with my HUE.... Much deserved for NZXT CPU coolers team nzxt customer service reddit working hard on further improvements to stability want... Hotdeals.Com tries to gather promotions of NZXT Discount Code Reddit on an old browser involved, is really difficult Carlton... Need and simple fails to work properly for my HUE strips through, I appreciate... Do if your BLD system needs repairs, and `` marketing '' should have an answer for.... Down the gifts from the world and NZXT to us, just not quite well... Upgraded and built my own computers full disclosure, I 'll be getting one.... About, marketing, with three departments reporting to me PC, looks like you 're and. S simply not good enough able to do that the highest quality of service that need... Would like to apologize if you can view all our job listings and your! In a ticket here purchase date quite as well as FPS nothing.! Hardly had any problems with CAM since 2015 and did n't know what to do that ’ been..., so be sure to act fast ; I have hardly had any with! Runs fine and I agree, you agree to our use of cookies shipping but never got it shipped know...

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